Frequently Asked Questions
Online Shopping FAQ
How do I shop online at Chow Hound Pet Supplies?
How do I shop online at Chow Hound Pet Supplies?
You can shop our full catalog at chowhoundpetsupplies.com
Should I setup an online store account?
Should I setup an online store account?
You can either setup a free online store account or shop as a guest. By creating an online store account, you automatically enroll in our rewards program and start earning rewards, but you can easily manage all of your account details as well as qualify for AutoOrder and AutoOrder benefits.
Will my online purchases continue to qualify for the Chow Hound Pet Supplies Rewards program?
Will my online purchases continue to qualify for the Chow Hound Pet Supplies Rewards program?
Yes. Online orders earn Rewards points automatically, just like in-store purchases. Any eligible food, litter, and bedding purchases will also be added to your frequency lists at that time, so you can continue to earn free products. If you have an account setup with our online store, make sure that the phone number on your online account matches the phone number you use for your Rewards account. If you are shopping as a guest, enter the phone number attached to your Rewards account when finalizing your purchase.
Can I use coupons?
Can I use coupons?
Of course! To learn more about coupons and terms and conditions, please visit: https://chowhoundpetsupplies.com/coupon-terms-and-conditions/
How would I return something I purchased online?
How would I return something I purchased online?
All in-store and online returns must be processed in-store only within 60 days of the original transaction date.
If I have any questions, who should I contact?
If I have any questions, who should I contact?
You can email us at: support@chowhoundpetsupplies.com.
Will the sale prices in the store be the same online?
Will the sale prices in the store be the same online?
Advertised discounts and special prices will be the same online and in-store. Occasionally, we may offer an "online only" promotion on our website, but it will be clearly designated as "online only". Also, certain promotional offers that require multiple items to qualify may not be available online.
Home Delivery FAQ
Is Home Delivery available where I live?
Is Home Delivery available where I live?
Home Delivery is available within 10-15 miles of our store locations. Check our website to see if delivery is available in your area.
How do I place an order for Home Delivery?
How do I place an order for Home Delivery?
During checkout, select Home Delivery for any items you wish to have delivered.
On what days do you deliver?
On what days do you deliver?
We deliver every day except Easter, Thanksgiving, and Christmas.
At what times do you deliver?
At what times do you deliver?
Orders are typically delivered between 2 pm and 7 pm. In rare cases, unforeseen circumstances such as traffic issues or severe weather could delay your delivery. If so, we will notify you about your delivery status.
What if I'm not home?
What if I'm not home?
If you are not able to answer your door when we knock, the order will be placed neatly near the front door, unless you provided other instructions at checkout. A photo will be taken for delivery confirmation. If you are home, delivery drivers will deliver orders to your door but they're unable to enter your house.
Is there a minimum purchase for Home Delivery?
Is there a minimum purchase for Home Delivery?
No, there is no minimum purchase requirement for Home Delivery.
Is Home Delivery free?
Is Home Delivery free?
Home Delivery is free for all purchases over $39 (before tax). For orders under $39, there is a delivery fee of $4.95.
Pickup FAQ
Is In-Store Pickup offered where I shop?
Is In-Store Pickup offered where I shop?
Yes, both options are available at all of our locations.
Are these Pickup services available every day?
Are these Pickup services available every day?
Yes, except for Easter, Thanksgiving, Christmas, and any day the store may be closed for extraordinary circumstances.
How do I order for In-Store Pickup?
How do I order for In-Store Pickup?
During checkout, select the In-store Pickup for any items you wish to pick up. When you arrive at the store to pick up your order, please have a photo ID ready. The store associate will then assist with securing your pick up order.
Why do I need to bring my ID?
Why do I need to bring my ID?
In order to ensure a smooth and efficient experience, we ask that you bring identification upon picking up your order. This helps ensure that the person picking up the order is the same person who placed it. This reduces the risk of unauthorized individuals claiming orders meant for someone else. In the event a family member or friend picking up the order, we ask that they bring their identification and the order confirmation email.
Is In-Store Pickup free?
Is In-Store Pickup free?
Yes. There are no added fees for this service, and no minimum purchase required.
Is there a cutoff time for Pickup services?
Is there a cutoff time for Pickup services?
As long as we have received your order two hours before closing, your order will be ready for pickup that day. If you've placed an order within two hours of closing, your order will be ready when the store opens the next business day. If you placed an order outside of store hours, your order will be ready two hours after we open on the next business day.
Once I place my order, when will it be ready for Pickup?
Once I place my order, when will it be ready for Pickup?
Once we receive your order, it normally takes two hours to have it ready for pickup. When your order is ready, you'll receive an email notification from us.
Can you explain how In-Store Pickup works?
Can you explain how In-Store Pickup works?
When you place an online order, choose In-Store Pickup. Once your order has been received by the store and is ready for pickup, you'll receive an email from us. When you arrive at the store to pick up your order, please ask an associate where the designated pickup spot is located.