Vetsource FAQ

Required FAQ

Where are pet prescriptions fulfilled?

Prescription medications are fulfilled and shipped from Vetsource's pharmacy locations on the west and east coast. Therapeutic nutrition products may also ship from Vetsource warehouses or directly from our nutrition partners who have multiple warehouse locations across the country. Vetsource is an NABP .pharmacy and LegitScript-verified pharmacy and fully licensed to distribute pharmaceutical products in all 50 states.

Questions about your pet's medications?

If your pet experiences a health emergency, call your veterinarian or go to the nearest emergency veterinary clinic. If you have any questions about the proper use of a medication, if your pet experiences a side effect from using a medication, or if an error has occurred with your order, please call Vetsource to speak with a pharmacist at (855) 683-6050. Vetsource's pharmacists are available Monday through Friday, 8am-8pm EST and Saturdays 10am-4pm EST.

Is Chow Hound a licensed pharmacy?

No. Chow Hound is partnered with Vetsource to fulfill prescription medications and therapeutic nutrition orders.

Recommended FAQs

What is the status of my prescription order?

You will receive a confirmation email and tracking number once your order has been shipped. If you would like to get the status of your order, please visit the Account Info page on the Chow Hound website.

Are prescription items refundable?

We are unable to take returns or offer refunds on prescription products due to state and federal laws prohibiting pharmacies from reselling prescription products. Therapeutic nutrition includes a manufacturer's guarantee. If your order arrives damaged or in any way defective, or if your pet refuses to eat the food, please call us at (888) 667-1214 for support.

How can I share my prescription with the pharmacy?

To provide your prescription directly to Vetsource, you can take the following steps:

1. Write your Order Number and Phone Number on the prescription:
2. Send your prescription to the pharmacy by,

● emailing therapeutic nutrition authorizations to rx@vetsource.com
● mailing the original prescription for medication items to

Attn: Chow Hound Approvals
Vetsource
17014 NE Sandy Blvd
Portland, OR 97230

How long does it take to get my prescription order?

If you do not have a prescription on file with the pharmacy, vet approval typically takes a few business days. Standard shipping takes four to five business days.

Is delivery available to my address?

Pharmaceutical items are only available for delivery in Kentucky, Indiana, Ohio, Michigan, North Carolina, and Tennessee

How does the pharmacy package refrigerated chain prescription products?

Refrigerated medications are delivered with UPS Overnight shipping in insulated packaging. Please check the shipment tracking link for the best estimated time of delivery. If shipping to extreme temperature zones, please consider shipping to a location where someone is available to receive the package promptly. If the product is left out, it may spoil and a refund will not be issued.

Why do prescription products need veterinarian approval?

Medications require a prescription and therapeutic nutrition requires vet authorization from a veterinarian who has seen your pet within the last year. This Veterinary Client Patient Relationship (VCPR) is necessary to make sure the medication or diet is appropriate for your pet and is required before an order can be shipped.

How do I dispose of unused or expired prescription products?

Information on the proper disposal of unused medicines can be found on the FDA website

Can I ship my pet's prescription to the store?

No. Prescription orders may be delivered to home.